Patti was interviewed by Forbes on body language mistakes that can cost you the job.
Communicating Across Cultures
Many global organizations have classes on cross cultural communication or how to live abroad, but What exactly constitutes cross-cultural communication problems?
Well , The Salt Lake Tribune has taken the initiative to define these terms. Cross-Cultural miscommunication is about not fully understanding the nuances of a different culture. What exactly do we mean by nuance, well the non-verbal and verbal messages other cultures use.
An example that was give is if one person uses a tenative tone of voice in a business conversation. To the sender it may seem normal and even expected, but to the receiver it can be interpreted as arrogant.
However, it is not usually the nuances of divergent cultures that are the problem, it is the result of misunderstanding them in that the message the sender is trying to give is lost.
How Do We Fix Communication Problems?
A good place to start is to Define Terms correctly. Do not take for granted that a businessman from a different country sees ideas, concepts, and plans exactly as you do even if you work in the same industry.
The article goes on to note that you should “make sure you take the time to explore which terms could be confused.”
For example, if you are speaking to someone about additional research that you would like to be done you should make sure to clearly define what you mean about research, ”So, to make sure we are both using the same definition of the term ‘research,’ might I share that my understanding is that research is spending about $1000,000 to interview 1,000 people? Is that your understanding as well?”
Humintell undertands that miscommunciation in a global society today can be very unfortunate. It’s important to understand that culture does not always mean different ethnic groups. Every group has its own culture.
Try IntelliCulture our cross-culture adaption course. This course helps you understand exactly what culture is, how it influences behavior and how to think critically when encountered with a difficult cultural situation.
Having good cultural awareness is not just for the business traveler. With global interactions taking place everyday in varying ways it is just as important for the average person to understand and apprecite cultural differences.
IntelliCutlure is perfect for business men or women, college students, teachers, lawyers and even doctors.
Tweaking your Critical Factor … Understanding RAS
In previous posts (probably over a year ago now) I have spoken about this thing called the critical factor. In the hypnosis world this is the gatekeeper or firewall between your conscious and subconscious mind, helping to keep out all the junk and irrelevant information and focus on what is most important. I have also spoken about how the subconscious mind is gathering and processing all this information external to us and then feeding the conscious mind with just a small subset of this information to help us form our reality. When we are looking to manipulate or influence people we use language in various forms to either bypass the critical factor by making it lazy (Yes Sets, etc) or by finding agreement in beliefs and opinions to build rapid rapport to increase chances of success, or possibly give the impression of authority (in a positional or knowledgable sense) to utilise social compliance to get to our desired outcome.
So if you read my blog already this is old news, but something I have been looking into is how does the human mind pre-determine what is critical information, and if we understand this does it help us bypass easier, but more importantly does learning about these techniques (as I have said before) help us be less susceptible to manipulation that may result in a negative experience.
What I found as part of some neuropsychology reading I was doing is that part of how the mind works and organises / filters this critical information is with the use of a RAS. RAS stands for Reticular Activating System, the system is considered by some as the Command and Control center for all brain and body activities.
I wont try and talk science about how the RAS works with the rest of the brain as I am sure to make a dogs dinner of it, but essentially what the RAS is doing is taking onboard all subconscious stimulai and checking this against a priority list, if the information matches with something on the priority list you will be consciously alerted, if not its stored in subconscious for a later date.What the priority list does is make us aware of things around us that are either important to our health (fire alarm for example), and things we are interested in (type of car perhaps) and things that are personal to us (our name for example). This is why when going about our daily duties and among a crowded room we can distinguish our name being called, this is why when we have decided on our next car purchase every damn car we see is the car we thought was unique and you dont see many on the roads. In my Googling, I also found alot of reference to programming your RAS to reach your goals by life coaches, now this really isnt my bag, but at the same time I can see how it would work.
So how do you get additional items on your RAS priority list and tweak your critical factor? Well I dont have any scientific proof but when I think about the items that are common place in most peoples RAS it seems that they are either there because large forced repetition or freely chosen repetition because you are interested in something. Now I know this to be true, because when I am interested in something, or thinking of making a purchase I research the hell out of it, and then when out and about I either see or hear many things in relation to that something I am thinking of buying.
In short by engrossing yourself on a regular basis allows you to tweak your filters to be more aware of specific happening in your world. If you have studied body language and find it interesting, and look for things daily, all of a sudden you realise you are seeing and reading gestures effortlessly. When learning the types of languages used to influence, you hear more readily when a sales person is spouting the BS. So this stuff really is simple and obvious, but I think its interesting to understand and appreciate what part of your mind is working, and for some people this is key to realising you can make tweaks and improvements.
Appreciating this, in my opinion will make you a better social engineer. As you continue to discover and understands both the art and science of SE it makes you more effective. It provides you with a better ability to be consciously aware of the various situations you find yourself in, meaning you can make quicker, better and more informed decisions. This results not only a better threat simulation in the activities you be carrying out, but it also makes you more informed to educate people into what can be done to identify when they are being socially engineered real time, to reduce the risk of wrongful manipulation.
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