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The Social Influence Consulting Group Blog July 28, 2013

How to Influence People

A couple of weeks ago I shared a practical example of a retailer and their signage in an effort to provide you with a refined approached on how to influence people.  Many of you asked for more practical examples, so this week I thought I would share another photo and an opportunity to discuss how to influence people.

Once you have learned the science of influence you become hyper-vigilant to it; i.e. you see it everywhere.  Just like when you decide to buy a new car.  Up until the point you decide to buy the new car you haven’t really seen it anywhere.  But once you make the decision on the make, model, colour, etc, you see it everywhere!  The car was always there you were just too busy to notice it.  So once you have the car in the forefront of your mind – you are now hyper-vigilant to its presence.  Just like Dr Cialdini’s Principles of Persuasion.  Once you know about them you become hyper-vigilant to their presence.

So by way of example, last week I was delivering a corporate workshop in Brisbane and I walked past the below signage on the front of one of the big four banks in Australia.

What elements of persuasion have they used in the signage?
How to influence people

This sign is a simple example of how you influence people!

What do you see?

There are multiple elements so I look forward to your input.

I have given my answers below.  Do you agree?

Filed Under: how to, Influence, Psychology, Science

The Humintell Blog July 25, 2013

How To Detect A Lie – Humintell’s Workshop at the California Academy of Sciences

DM CAL Science Acd

Wouldn’t you love to know how to spot a lie?

A lucky few who attended NightLife at the California Academy of Sciences‘ on July 11, 2013 learned some key concepts about how to spot a lie with Humintell Director Dr. David Matsumoto.

What exactly is NightLife?  

It is an ongoing event for adults 21+ that takes place every Thursday evening at San Francisco’s CA Academy of Sciences. Event goers have access to all of the current displays and attractions at the academy such as the ever popular planetarium, aquarium and living rain forest exhibit.  Combine all those fun attractions with educational presentations (on theme topics), drinks, dancing and good company and that is NightLife.

What was covered in the workshop?

Spotting a lie is more complex than some people think.  Research has shown we learn to lie at a very young age (for more info see our past blogs To Youth Are Our Best Liars and Telling Lies) and that there isn’t one tell-tale sign of a liar that is consistent in all situations. 

But liars do give off behavioral cues and these cues often occur in multiple channels such as gestures, voice and verbal style. One thing’s for sure: people from all walks of life can improve their ability to detect lies by becoming more aware and skillful in reading the nonverbal cues to lying.

An area that individuals can focus on are facial expressions of emotion, especially those known as micro- and subtle expressions, because these both are involuntary and have demonstrated association with deception.

Want to learn more?

Consider booking an Evaluating Truthfulness or Reading Emotions workshop for your group or organization.

A complete listing of the Workshops Humintell offers can be found here:   

http://www.humintell.com/humintell-workshops/

Filed Under: Nonverbal Behavior, Science

The Influence People Blog July 22, 2013

5 Tips for Persuasive Presentations

In June, I had the pleasure of giving a keynote presentation to about 200 members of HRACO (Human Resources of Central Ohio). It went really well and the best thing I can say is I persuaded many people to try some of the influence tips I shared.
Often people ask me what I do to prepare for a presentation. I’ll start by telling you what I don’t do – wing it. I always put in lot of time, effort and practice. Here are five tips you might find helpful next time you want to give a persuasive presentation.
1. Preparation – Vince Lombardi, Hall of Fame coach of the Green Bay Packers, said, “Most people have the will to win but few have the will to prepare to win.” This can’t be overstated enough. Nobody would expect an athlete to perform with excellence without countless hours of practice so why should you expect to give a great presentation without plenty of practice?
When I do the Principles of Persuasion workshop I stress this point – what you do beforethe thing you do quite often makes your attempt at influence much easier. I’ll spend at least an hour a day for weeks on end practicing my presentations. As I do so I’m timing myself to make sure I stay within the allotted time. I work on hand gestures, head movements at key times and voice inflection.
When I’m alone in the car I turn the radio off and use the down time to practice. When I’m working out alone, between exercises I practice parts of the talk. I’ll even record myself so I can hear how it sounds.
2. Visual Aids– I use Power Point as a visual aid to almost all of my presentations and I’ll have a handout for those who like to take notes. I highly recommend two books that really influenced how I use this tool – Presentation Zen and The Presentation Secrets ofSteve Jobs.
I’ve moved away from traditional text-filled slides, bullet points and lists. If I use words it’s usually one or two in very large font to drive home a key point. Other that that I go almost entirely with pictures because that’s how people think and best remember things.
I must tell you this; the first time you present without the text and bullet points it’s a little scary because you can’t glance at the screen for a reminder of what to say next. However, there are several great reasons to go this route:It forces you to know your material inside and out which makes you look more like a professional.If you do miss something no one is any wiser because they’re not thinking, “He didn’t cover that last bullet point.”It keeps the audience focused on you rather than the screen.3. Questions – I ask lots of questions. There are two reasons you want to do this. First, you can physically engage the audience by asking for a show of hands if they agree or disagree. The more you can physically involve people the more attention they’ll pay.
The second reason is people feel compelled to answer questions. When you ask questions, even without asking people to do something like raise their hands, they’ll get involved. You’ll see it with the head nodding. Even those who don’t nod, I’ll bet they’re answering the question in their heads so they’ve moved from passive listeners to active.
4. Introduction – A strong introduction is key because it sets the tone for why people should listen to you. This means you need a bio of less than 200 words so the event host can introduce you. This leverages the principle of authority because people pay attention to those they view as having superior knowledge or wisdom.
When I speak there are two critical differentiators I want people to know. First, I make sure people know I’m one of just 27 people in the world certified to train on behalf of Robert Cialdini, the world’s most cited living social psychologist. In addition to authority this also leverages the principle of scarcity which says people value things more when they think they’re rare.
I also want audience members to know people in 185 countries have taken time to read my blog. That’s a great “Wow!” factor that incorporates the principle of consensus. I want those in attendance to think, “If so many people around the world are reading his stuff he must be pretty good.”
5. Take Away Ideas– I want to make sure my audience has tangible ideas for each of the principles I talk about. It’s nice if they find the material interesting but the bottom line is showing them how it can help them enjoy more professional success and personal happiness. To do this I clearly state, “And here’s the application for you,” then I share with few ways they can use the principle I just discussed in every day situations.
Whole books are written on the subject of presentation excellence so there’s no way to do it justice in a short blog post. However, I hope you find these tips helpful. I know focusing on them has helped me make great strides in giving more persuasive presentations and I’m confident they can help you do the same.

Brian Ahearn,

Filed Under: Influence, Nonverbal Behavior, Psychology, questioning skills, Science

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